Help for homeless people

Our Council have a legal duty to help people who are homeless or are at risk of becoming homeless.

We do this by arranging temporary or permanent accommodation if circumstances warrant it and by providing support and advice through Housing Support Services.

We can help you if:

  • you have nowhere to stay and are sleeping rough
  • you are at fleeing or are at risk of violence and abuse
  • your home is not safe to live in
  • your home is overcrowded
  • you are living with friends or family with no home of your own
  • you are living in a home that is not suitable because of illness or disability
  • you have rent or mortgage arrears
  • you are leaving prison
  • you are leaving local authority care

Support

Housing Support Services are available throughout the region. We can assist you with immediate, short term and long-term support.

Support we provide includes:

  • arranging emergency accommodation if you have nowhere to stay
  • providing you with a support worker who can help organise temporary and permanent accommodation referrals
  • help you manage a tenancy
  • provide debt advice
  • provide benefit advice
  • provide links to education training and employment opportunities
  • provide you with links to other agencies such as domestic abuse and drug or alcohol misuse
  • assist you with any welfare support
  • assist you to settle in to your new home

Get support

To arrange support you can call 030 33 33 3000 or visit your nearest Homeless office between 9am to 5pm on weekdays at:

  • High Street, Annan, DG1 6AQ
  • Queensberry Square, Dumfries, DG1 1BF
  • Customer Services Centre, Darr Road, Kirkcudbright, DG6 4JG
  • Ashwood House, Sun Street, Stranraer, DG9 7JJ

Emergency help

Call 01387 273660 or email socialworkoutofhours@dumgal.gov.uk if you need urgent help to find somewhere to stay tonight, you will be seen the same day.

What happens next

We'll interview you to assess your circumstances and options. We try to arrange interviews as soon as possible, especially if you already have nowhere to stay.

It's easier for us to deal with your application if you can supply evidence, such as:

  • proof of your identity
  • information on your personal circumstances
  • details of your income from working, benefits and pensions
  • information on your children (or proof you are pregnant)
  • documents showing why you're homeless or are at risk

We'll decide if you qualify for accommodation within 28 days, but this may be delayed if we don't have all the information we need. Temporary accommodation is provided in urgent cases.

We'll refer you to Homes4D&G if we decide you're unintentionally homeless and they'll try to find accommodation for you. You'll be offered temporary accommodation until somewhere more permanent is found.

Other support

Depending on your situation you may also find help and support from other services. You can find out who might help you locally by using find my nearest and choosing 'Housing Support Outreach Services'.

Page last updated: 05/07/2018
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