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Trading standards advice for consumers

We provide consumer protection and regulate local trading. Advice on a range of consumer problems is provided in partnership with the Citizens Advice Scotland.

Citizens Advice Scotland can provide information and advice on a range of consumer issues including:

  • faulty goods and services
  • scams
  • buying a used car
  • holiday problems

Visit Citizens Advice Scotland

Contact Citizens Advice Scotland's Consumer Helpline or call 03454 04 05 06 if you need more help with a consumer problem.

Report a scam or illegal trading

We're particularly interested in receiving information about:

  • traders calling on you to offer home improvement services, such as gardening, roofing and driveway work.
  • traders who exploit you with over-priced or misdescribed goods or services.
  • traders supplying age restricted products, such as tobacco, alcohol, knives or fireworks to those under age.
  • illegal money lending activity (loan sharks)
  • scam mail such as lottery win letters
  • counterfeit (fake) goods
  • the sale of non-duty paid cigarettes

Submit a scam report online

You can also email or call 030 33 33 3000.

Doorstep crime and no cold calling zones

Trusted Trader scheme

Our Trusted Trader scheme helps you to choose a reputable trader from customer feedback.

Recalled goods

We monitor the safety of goods on sale and you can find out about recalled goods.

Page last updated: 15/03/2018
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