Bus passes for older people
You can travel free on buses across Scotland if you are 60 or over and live in Dumfries and Galloway. Services between this area and Carlisle are also free.
Complete an application form at any of our Customer Service Centres.
Assisted applications are available via computer booths in Dumfries, Lockerbie, Newton Stewart and Stranraer. Staff can check documents, take a photograph, complete an electronic application and order your bus pass straightaway.
You'll need to provide a colour passport photo. Photos must:
- be taken against a plain background
- be recent and recognisable
- be clear and in focus
- only include your head and shoulders
- not include headwear (unless for religious reasons)
Proof of age
You'll need to provide one of the following as proof of age:
- birth certificate
- photo driving licence
- attendance allowance award letter
Proof of address
You'll need to provide one of the following as proof of address:
- recent council tax bill
- recent utility bill
- recent bank statement
- television licence
- letter from a care home
Recent documents must be dated within the last 3 months.
Receiving your card
Your application will be checked and sent away to be processed. You should get your bus pass within 2 weeks, it will be sent to the address you provided.
Lost, stolen or damaged cards
Let us know if your bus pass is lost, stolen or damaged so that we can arrange a replacement. Call 030 33 33 3000 or visit one of our customer service centres.
Renewing your card
Your card is valid for a maximum of 3 years and will be automatically renewed when it expires. The new pass will be sent to the address you've provided so you need to give us proof of your new address at one of our customer service centres if you've moved.
New style cards replacing OneScotland cards
You'll need to get a replacement bus pass if your current card has the OneScotland logo at the bottom. The new style card has a 'mygovscot' or 'saltirecard' logo.
You don't need to worry about getting your card replaced if it has the 'mygovscot' or 'saltirecard logo' because this means you already have the new style card.
Call 030 33 33 3000 to request a replacement card, we are available between 8am and 6pm from Monday to Friday.