Making a complaint

We take all complaints seriously and try to resolve them as early as possible.

COVID-19 update

Please be aware that our main council office is currently not open to visitors and but that we are able to take phone and email enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to phone enquiries and emails; however, due to the impact on our staffing resources, our response times will be affected.

Read the full update on making a complaint

The first step is usually to speak to someone from the service you're unhappy with. There are a number of ways you can direct your enquiries or requests to the relevant service.

You can report common issues online  (such as potholes, missed bins or broken street lights) or you could:

Make a complaint

If you're unhappy with the response you receive from a service or don't want to speak to the service directly you can submit a complaint:

Make a complaint online

You can also:

You'll need to provide:

  • your full name
  • your contact details
  • information about your complaint
  • details of how you want us to resolve the matter

You can complain anonymously but we won't be able to respond to you directly about your complaint without your contact details.

What happens next

We will always try to resolve your complaint quickly, within 5 working days if we can. Most complaints are resolved at this stage but if you are still unhappy there are further steps you can take.

Page last updated: 01/10/2020
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