2019 Non domestic rates annual bills

Frequently asked questions for the 2019 non domestic rates annual bills.

Q. I think I may be entitled to Rates Relief, how to I apply for this?

A. Information on business rates reductions and reliefs and application forms are available on our website business rates reductions and relief alternatively you can phone us on 030 33 33 3000 and ask to speak to the business rates team.

Q. Can I pay by direct debit?

A. Yes. Direct debit is a convenient way to spread your payments and ensure that you do not miss an instalment. You can set up your direct debit online at  pay your business rates or by phoning 030 33 33 3000 and asking for the Rates Team.

Q. I want to dispute my entry in the Valuation Roll how do I do this?

A. Appeals against the entry in the Valuation Roll have to be made within certain time limits, usually 6 months from the date of your notification, but the Assessor may consider them out with this deadline in certain circumstances.

You can lodge an appeal online via the Scottish Assessors Association (SAA) Web Portal

Appeals can also be made in writing or by e-mail to the Assessor, Council Offices, Buccleuch St, Dumfries, DG1 2AD. Email: assessor@dumgal.gov.uk

Q. I have lodged a rateable value appeal with the Assessor, do I still need to make payment of my business rates?

A. Yes, payment should be made in accordance with your most recent bill until you are advised otherwise.

Q. The Scottish Government said they would cap non domestic rates rises in the hospitality industry again in 2019/20 why doesn't this show on my bill?

A. You must apply for the new scheme even if you previously received the reduction in 2018/19. Application forms are available online.

Q. I have already advised you of a change to my account, why does my annual bill not show this?

A. The information for the bills is extracted from our database prior to the billing date in order to allow for printing. Your new change of circumstances may not show if you reported it after 27 March 2019, but you'll get a new bill shortly.

Contact us now on 030 33 33 3000 and ask for the Rates Team or email us on NDR@dumgal.gov.uk to report any change of circumstances if you haven't already. You will continue to be billed unless you advise us of any changes.

Q. How can I find out the rateable value of other Non Domestic Rates properties in Scotland?

A. The Scottish Assessors Association website shows rateable values for all non domestic properties except those specifically excluded by law. You can search it at www.saa.gov.uk

Page last updated: 07/05/2019
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