Annual council tax notices 2019

Your 2019/20 Council Tax bill is being prepared and should be delivered on or shortly after 14 March 2019. Please find answers to the most commonly asked questions below.

Q. I want to pay by direct debit how can I set this up?
A. You can set up a direct debit mandate online . By choosing direct debit you can spread your instalments over 12 months, choose from 4 payment dates or choose to pay weekly or fortnightly. 

Q. How else can I pay my bill?
A. Telephone or internet banking or online payments - go to www.dumgal.gov.uk/counciltax and follow the links for paying your council tax. If paying online please ensure you choose the correct year from the drop down list.

  • Automated Telephone payments - call 0845 603 2025 24 hours per day.
  • By credit or debit card - phone 030 33 33 3005 and speak to a member of staff. Please note that the council tax lines do get very busy following the annual bills being issued and you may have to wait in a queue using this method.
  • In person - take your council tax payment card or your barcoded bill to any Post Office or PayPoint outlet with your payment.
  • By post - you can post cheques made payable to "Dumfries and Galloway Council" (with your account reference quoted on the back)  to Dumfries and Galloway Council, Revenue Services, Carruthers House, English St, Dumfries, DG1 2HP


Q. Why am I being charged for water and sewerage when not connected to the mains supply?
A. First check your bill carefully. We are required by law to detail the amount water and sewerage would cost. However, you will only be charged these amounts if these are shown in the calculation box. If the charges are in the calculation box on your bill and you have no mains connection, please contact us and we will query it with Scottish Water on your behalf.

Q. Could I qualify for a Disabled Band Reduction? 
A. If you or someone who lives with you on a permanent basis is disabled and the house meets certain criteria to help the disabled person stay at home you may be able to claim for a reduction. See our Council Tax Discounts and Reductions and Council Tax Reductions For Disabled People for more information. 

Q. I contacted you and told you I had moved house why does my new bill not show this?
A. The information for the bills was extracted from our database on 2 March 2019. If you advised us of a change after 28 February 2019 it will not show on your annual bill but you will be issued with a new bill shortly. 

Q. I am on a low income; can I get any reduction?
A. Your council tax may be reduced if you are on a low income or benefits. You can check your entitlement and apply for a reduction

Q. I am receiving full Council Tax Reduction so why do I still have to pay.
A. Your bill shows a Council Tax charge as well as water and sewerage charges.  Council Tax Reduction only covers your Council Tax charge; therefore, you still need to pay for water and sewerage.

Q. I think I might be entitled to a discount; how can I check?
A. You may be entitled to a discount or exemption on your council tax under special circumstances. A full list with the available downloadable forms is given on our Council Tax Discounts and Exemptions page.

Q. I recently claimed Council Tax Reduction but my bill does not show any Council Tax Reduction.
A. The information for the bills was extracted from our database on 2 March 2019.  If your new claim was awarded after the 1 March 2019, it will not show on your annual bill but you will get a new bill shortly.  You will also get a decision notice confirming the outcome of your claim.  If you have received a decision notice dated 1 March 2019 or earlier but your annual bill does not include the Council Tax Reduction you should Contact the Benefits Section .

Q. My circumstances changed recently and I expected my Council Tax Reduction to change, but my bill shows the same amount.
A. The information for the bills was extracted from our database on 2 March 2019.  If you reported your change of circumstances after 11 February 2019, it may not show on your annual bill but you will be issued a new bill shortly.

The Benefits Section will send you a decision letter confirming your change has been dealt with.  If your decision letter is dated 1 March 2019 or earlier but the change to your Council Tax Reduction is not shown on your new bill, please Contact the Benefits Section .

If you have not reported your change of circumstances to the Benefits Section you should do so now.

Q. I have been receiving Council Tax Reduction for some time but my new bill does not show any Council Tax Reduction even though there has been little or no change to my circumstances.
A. If you have been in receipt of a low amount of Council Tax Reduction then a slight change may result in you not being entitled to any further Council Tax Reduction.  If you wish to query this further, please Contact the Benefits Section .

Q. I see your office at Carruthers House is currently closed - where is your Dumfries office just now?
A. You can visit our temporary office at 52-60 Queensberry Square , Dumfries. It is open Monday to Friday 9am to 5pm.  See more details about our Customer Care Centres .

Page last updated: 21/03/2019
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