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Information and advice.

Advice and grant support for private homeowners

Private homeowners are responsible for maintaining and repairing their homes but we can offer advice and (in some circumstances) financial support.


Unfortunately due to significant demand, funding for the BTS Grant Scheme for this year has now been allocated to eligible properties.  We are still able to provide you with guidance/advice in relation to the property issues you have. We have been in touch with those on our waiting list and will be arranging visits to these properties soon.

If you have a new enquiry, please do not hesitate to contact us for guidance/advice regarding your property defect.

Scheme of Assistance

Our Scheme of Assistance sets out how we provide advice and assistance to help homeowners improve the quality of private housing in Dumfries and Galloway:

Below Tolerable Standards (BTS) private properties

We can provide advice and assistance if you own your house or are a private landlord and it falls below the tolerable standard.

To meet the tolerable standard a property must meet the following criteria:

  • The main fabric of the property is structurally stable.
  • There is an adequate supply of wholesome water and if there is a sink with a satisfactory supply of hot and cold water.
  • The property has toilet facilities available for the exclusive use of the occupants of the house.
  • The property is substantially free from rising or penetrating damp.
  • The property has a fixed bath or shower and a wash hand basin, suitably located within the house and each has a satisfactory supply of hot and cold water.
  • The property has an effective system for the drainage and disposal of foul and surface water.

Home Energy Efficiency Programmes for Scotland: Area Based Scheme

This scheme delivers solid wall insulation to properties of a suitable construction type. The project assists property owners, as well as people living in the private rented sector, and has the following objectives:

  • To reduce fuel poverty
  • To reduce carbon emissions
  • To attract Energy Companies Obligation (ECO) funding

Dumfries and Galloway Council has made a statement of intent in relation to accessing ECO funding through 'Flexible Eligibility'.

To find out more information or see if your home is eligible please call Home Energy Scotland on 0808 808 2282.

Contact us

Call 030 33 33 3000 to discuss your property and we'll take your details..

We may then visit the property to assess whether or not it falls below the tolerable standard.

Grants for lead pipe replacement

Call 030 33 33 3000 to arrange a test for lead content if you have lead piping carrying your drinking water.

Maintaining your property

We offer advice on maintaining your property and keeping it in good repair.

Page last updated: 10/09/2021
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