Street lighting faults and damage

We aim to attend urgent faults within 24 hours and repair others within 10 working days.

Please note:

  • repairs may take longer at peak times (eg winter months)
  • some of our repairs need to be carried out by a third party and may take longer

Please note our system does not currently generate an acknowledgement or update in relation to reported faults.  

We are in the process of reviewing our systems to ensure we can improve customer experience in the future.     

Report a problem

Report an issue online

You can also:

We need to know the:

  • identification number on the lamppost
  • address and number of the adjacent property
  • nature of the fault or damage

These details will help us to make the repair more quickly.

Streetlighting FAQ's

To help provide general information and advice, we have collated an information sheet on what are our most frequently asked questions on streetlighting

View our Street Lighting FAQ's [PDF - 169KB]

Page last updated: 06/09/2022
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