Coronavirus (COVID-19) -
All You Need To Know

Submit a comment, compliment or complaint

Send us feedback online to help us improve our services.


COVID-19 update

Please be aware that our main council office is currently not open to visitors and but that we are able to take phone and email enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to phone enquiries and emails; however, due to the impact on our staffing resources, our response times will be affected.

Read the full update on making a complaint


The first step is usually to speak to someone from the relevant service . There are a number of ways to direct your enquiries or requests to the correct service .

Formal comments, compliments or complaints

Use this form to tell us about our services.

You can also contact us in other ways:

  • Email complaints@dumgal.gov.uk
  • Call 030 33 33 3000
  • Write to Freepost RTHK-RAGT-KTHT, Information Management and Complaints Unit, Council Headquarters, English Street, Dumfries, DG1 2DD

 

Page last updated: 15/04/2020
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