Bus passes for older people

Assisted applications are provided in all of our Customer Service Centres . Staff can check documents, take a photograph, complete an electronic application and order your bus pass straightaway.

Proof of age

You'll need to provide one of the following as proof of age:

• passport
• birth certificate
• photo driving licence
• attendance allowance award letter

Photographic Evidence

You'll either need to have provided your current passport or photo driving license. If you don't have these documents you will need to provide a passport style photo with your application which is endorsed by an appropriate referee.

Please read the document below for further guidance on this and complete the application form. Completed forms should be taken to your nearest customer service centre.

• Download an application form for a National Entitlement Card [PDF - 158.96KB]
• Download photo referee verification guidance [PDF - 90.92KB]

Proof of address

You'll need to provide one of the following as proof of address:

• recent council tax bill
• recent utility bill
• recent bank statement
• television licence
• letter from a care home

Recent documents must be dated within the last 3 months.

Receiving your card

Your application will be checked and sent away to be processed. You should get your bus pass within 2 weeks, it will be sent to the address you provided.

Lost, stolen or damaged cards

Let us know if your bus pass is lost, stolen or damaged so that we can arrange a replacement. Call 030 33 33 3000 or visit one of our Customer Service Centres .