Bus passes for older people

Complete an application form at any of our Customer Service Centres .

Assisted applications are available via computer booths in Dumfries (Ewart Library) , Lockerbie , Newton Stewart and Stranraer . Staff can check documents, take a photograph, complete an electronic application and order your bus pass straightaway.

Photograph

You'll need to provide a colour passport photo if you are completing a paper application. Photos must:

• be taken against a plain background
• be recent and recognisable
• be clear and in focus
• only include your head and shoulders
• not include headwear (unless for religious reasons)

A passport photograph is not required if you are completing an assisted application at Dumfries (Ewart Library), Lockerbie, Stranraer or Newton Stewart. One of our staff will take a photograph during the application process.

Proof of age

You'll need to provide one of the following as proof of age:

• passport
• birth certificate
• photo driving licence
• attendance allowance award letter

Proof of address

You'll need to provide one of the following as proof of address:

• recent council tax bill
• recent utility bill
• recent bank statement
• television licence
• letter from a care home

Recent documents must be dated within the last 3 months.

Receiving your card

Your application will be checked and sent away to be processed. You should get your bus pass within 2 weeks, it will be sent to the address you provided.

Lost, stolen or damaged cards

Let us know if your bus pass is lost, stolen or damaged so that we can arrange a replacement. Call 030 33 33 3000 or visit one of our customer service centres .