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Information and advice.

Bus passes for disabled people

The National Entitlement Card (NEC) gives you free travel on buses across Scotland if you live in this area and have a disability. Dumfries and Galloway services to and from Carlisle are also free.

Applying for a new card 

You can apply online at getyournec.scot

If you are unable to apply online, you can make an appointment for an assisted application at our Customer Service Centres .

Please book an appointment in branch or by calling 01387 260196. 

Staff can check documents, take a photograph, complete an electronic application and order your bus pass.

Proof of eligibility

You will be required to provide proof of eligibility.

Detailed information on Eligibility and Conditions for the 60+ or Disabled Traveller is provided by Transport Scotland.

You will also need to provide the following documents to prove your identity:

  • proof of person (for example: birth certificate (unless your name has changed) or current passport or current driving licence or marriage certificate
  • proof of your current address (for example: a utility bill or bank statement or television licence or council tax bill or HMRC or DWP letter)

Photographic Evidence

You need to provide your current passport or photo driving licence.

If you don't have these documents you will need to provide a passport style photo with your application which is endorsed by an appropriate referee.

Please read the document below for further guidance on this and complete the application form. Then make an appointment for an assisted application at our Customer Service Centres .  Please book an appointment in branch or by calling 01387 260196. 

Receiving your card

Your application will be checked and processed. You should get your bus pass within 2 weeks, it will be sent to the address you provided.

Lost, stolen or damaged cards

You can apply online for a replacement card at getyournec.scot

If you are unable to apply online for a replacement, please call 030 33 33 3000 

Renewing your card

You can renew an existing card online at getyournec.scot

If you are unable to renew online, you can make an appointment at our Social Work offices .  Please book an appointment in branch or by calling 01387 260196. 

To renew an existing card you need up-to-date proof of your disability.

Detailed information on Eligibility and Conditions for the 60+ or Disabled Traveller is provided by Transport Scotland.

Page last updated: 13/05/2021
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