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Report a missed bin collection

Let us know if we missed your bin during our scheduled household waste collections by completing an online form.

Roadworks, breakdowns or unexpected events can delay waste collections on your normal collection day. You can consider your bin to be 'missed' if we have still not been to collect it by 4pm on your normal collection day.

We may have been unable to empty your wheeled bin or collect side waste on your scheduled collection day if:

  • The bin or refuse sacks were not on the kerbside by 7.30am.
  • The bin was over filled and the lid did not close flat.
  • Side or excess waste was not put out in Council refuse sacks.
  • The waste contained hazardous items such as chemicals or sharp objects.
iCM Form
  1. Your area
    1. Please select which area of the region you live in so that we can direct your report to the correct team.

Related Information

Contact Details

 

Neighbourhood Services - Annandale and Eskdale

Harthill Depot
Glasgow Road
Lockerbie
DG11 2SE

Tel: 030 33 33 3000
Email this contact

Neighbourhood Services - Nithsdale

DGFirst HQ
Cargen Tower
Garroch Business Park
Dumfries
DG2 8PN

Tel: 030 33 33 3000
Email this contact

 

Neighbourhood Services - Stewartry

Abercromby Road
Castle Douglas
DG7 1LH

Tel: 030 33 33 3000
Email this contact

Neighbourhood Services - Wigtownshire

Culhorn Depot
Commerce Road
Stranraer
DG9 7DE

Tel: 030 33 33 3000
Email this contact

Contact Dumfries and Galloway Council T: 030 33 33 3000

Council Offices
English Street
Dumfries
DG1 2DD

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