Report a missed bin collection
Let us know if our collection crew missed your bin during our scheduled rubbish and recycling collections by completing an online form.
Sometimes roadworks, vehicle breakdowns or other unexpected events can delay collection of your bins and it may be collected later than usual on your normal collection day. However, a bin is considered 'missed' if it still has not been collected by 4pm on your collection day.
We may have been unable to empty your wheeled bin or collect side waste on your scheduled collection day if:
- The bin or refuse sacks were not on the kerbside by 7.30am.
- The bin was over filled and the lid did not close flat.
- Side or excess waste was not put out in Council refuse sacks.
- The waste contained hazardous items such as chemicals or sharp objects.