Report a missed bin collection
Let us know if we missed your bin during our scheduled household waste collections by completing an online form.
Roadworks, breakdowns or unexpected events can delay waste collections on your normal collection day. You can consider your bin to be 'missed' if we have still not been to collect it by 4pm on your normal collection day.
We may have been unable to empty your wheeled bin or collect side waste on your scheduled collection day if:
- The bin or refuse sacks were not on the kerbside by 7.30am.
- The bin was over filled and the lid did not close flat.
- Side or excess waste was not put out in Council refuse sacks.
- The waste contained hazardous items such as chemicals or sharp objects.