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Customer Engagement & Feedback

Information on the various means whereby the Council obtains customer feedback. Includes details on consultations and guidance on how to complain to the Council about services, and on how to register praise and make general comment.

  • Comments, Compliments and Complaints
    Help us to better understand what we are doing well and where we can improve. We welcome and encourage your feedback.
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  • Council Call Centre
    A state of the art multi channel contact centre answers the majority of telephone calls and emails to Dumfries and Galloway Council.
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  • Customer Service Centres
    Dumfries and Galloway Council has a network of 15 Customer Services Centres across the region. Customer Service Centres are often the first point of contact to access the services and facilities available to the public.
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  • Corporate Customer Services Programme Board
    Improving customer services is a key priority for Dumfries and Galloway Council. The Corporate Customer Services Programme Board leads the strategic development and implementation of the overall corporate customer service developments and issues for Dumfries and Galloway Council.
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  • logo for have your say Have Your Say
    Have your say. This page lists consultations that are currently running in the region, click on the title below for more information.
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  • Facebook Logo Facebook
    Do you want to know when roads are closed? Are you a parent or a pupil who wants up to date information on school closures? Want to know how to keep active and take advantage of special offers at Council run leisure facilities?
    Find out more...
  • Twitter logo Twitter
    Twitter is a kind of social media that allows users to send and receive short messages to a large group of users via their phone or the web. Users choose to 'follow' individuals or groups to receive updates from them. Our Council is using Twitter to communicate with residents and visitors.
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  • YouTube logo YouTube
    We have a video channel on popular video sharing site Youtube.
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  • logo for Flickr Flickr
    Flickr is used to make photos relating to the Council's work available for viewing.
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  • Social media acceptable use
    Dumfries and Galloway Council has a number of Social Media outlets which we invite the public to follow us on. Our Council has a social media policy. Staff operating our own social media outlets or contributing to others will also make sure that contributions obey the rules or guidelines of those communities.
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Related Information

Contact Dumfries and Galloway Council T: 030 33 33 3000

Council Offices
English Street
Dumfries
DG1 2DD

Comments, Compliments and Complaints