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Privacy and Cookies

At Dumfries and Galloway Council, we take your privacy seriously. We promise that we will never knowingly pass your information to external organisations or individuals where this information is personally identifiable. We may ask you for personal details like your email and postal address in order to communicate with you, if you have requested such communication.

If you have a complaint or query concerning our privacy policy, or if you feel that we have infringed it, please contact us.

Use of cookies by Dumfries and Galloway Council

Cookies are small text files that are placed on your PC, laptop or mobile devices by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why (we are currently reviewing the list of cookies that we collect):

CookieNamePurposeMore Information
Content Management System cookie




Used to maintain session information for the Microsoft .NET framework that runs our Website

Used to maintain session information for the platforms other than Microsoft .NET that run our Website.

Used to maintain session information for users who choose to view the site in different contrast modes.

Essential site cookieASP.NET_SessionIdThis cookie is essential for the website to operate and is set upon your arrival to the Dumfries & Galloway Council site. The cookie is deleted when you close the browser.
Archives CatalogueArchive.Catalog.Search.This cookie remembers the last search made by the user in the user's browser.

Public Access

(ePlanning system)

JSESSIONIDThis cookie ensures the correct function of our online Planning and Report it online Applications, and it is deleted when you close your browser.
Google Map


Persistent cookie set by google maps. On some pages we embed interactive maps using Google Maps.Terms of Service for Google Maps
Google Analytics_utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.View an overview of privacy at Google



Persistent cookie set by Youtube - if viewing an embedded video on our web site.Google Privacy Policy (Youtube)

Public Access

(planning system)


This cookie is deleted when you close your browser.

Netloan reservation system for Dumfries & Galloway Council LibrariesASP.NET_SessionId

Used to maintain session information for the Microsoft .NET framework that runs our Website

Library catalogueCSPSESSIONID-SP-80

These cookies are necessary for the library catalogue to function.

No personal information is stored in these cookies and they are removed when you close your browser.

Capita payment facility

JSessionIdThis cookie is essential for the correct functioning of the Capita payment application. It is deleted when you close your browser.View an overview of privacy at Capita

Website Take-up Service


This cookie is set by our Website customer survey system, Socitm Insight Website take-up service (WTS) to determine whether a customer has participated in the WTS survey on a subscriber's website or has rejected taking part. The survey uses this information to prevent the same customer using the same user account on the same computer from being asked to participate in the survey again during the current survey year.  The only use made of the cookies is to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable information.

Socitm Cookie use guidance

Discover how to disable and delete cookies.

The web browsers of most computers are initially set up to accept cookies. If you would prefer to restrict or block the cookies which are set by Dumfries and Galloway Council websites, or any other website, you can do this though your browser settings.

Please visit All about cookies

Please be aware that restricting cookies may impact on the functionality of the Dumfries and Galloway Council website.

To opt out of being tracked by Google Analytics across all websites visit http://www.google.com/analytics/learn/privacy.html 

YouTube cookies

We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit http://support.google.com/youtube/bin/answer.py?hl=en-GB&answer=171780

Cookies from third party resources

The social media sharing buttons from Twitter and Facebook come from external websites outwith our control. Cookies placed on your computer or mobile device from a third party are not related to Dumfries and Galloway Council. 

Dumfries and Galloway Council does not control how a third party uses their cookies and would encourage you to please check third party websites' privacy policies:

Twitter privacy policy

FaceBook Data use policy

Flickr Privacy Policy

How to disable Flash cookies:

The Adobe website provides comprehensive information on how to delete or disable Flash cookies

either for a specific domain like dumgal.gov.uk or for all websites - see http://www.adobe.com/security/flashplayer/ for details. Please be aware that restricting the use of Flash cookies may affect the features available to you for Flash based content on our sites.


We employ encryption technology to protect the online services on the site, which require you to provide your personal information. This is done to help protect you from unauthorised use of the information you are submitting to our website.

Links to other websites

Links to other sites are provided for your convenience.

This privacy notice does not cover links to other websites. We would encourage you to read the privacy statements on the other websites you visit. Dumfries and Galloway Council is not responsible for the content of external websites.

Law Enforcement

We fully co-operate with the Police in identifying those who use our service for illegal activities. We reserve the right to report to the Police any activities that we reasonably believe to be unlawful.

Access to the personal data we may hold about you

Download the pdf icon Subject Access Request Form [212kb] to request information held about you or contact the Data Protection Officers by email dataprotection@dumgal.gov.uk or write to:

Data Protection Officer
Dumfries and Galloway Council
Council Headquarters
English Street

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 20 June 2012.

Related Information

Contact Dumfries and Galloway Council T: 030 33 33 3000

Council Offices
English Street

Comments, Compliments and Complaints